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Value-Added Resellers (VARs) have grown in popularity recently as more and more organizations see the advantages offered by this business model. Whether you’re running a SaaS company, selling IT solutions, or consulting front office clients, understanding the latest VAR trends will help you and your organization optimize your VARs.
The Value-Added Reseller business model is actually pretty simple. Organizations utilize VARs as channel partners to help them get their products to the end-user. The original equipment manufacturer (OEM) sells their product to the VAR who will bundle it with some sort of add-on for the purpose of reselling.
The added value may take on a variety of forms. Some VARs create unique software product offerings to go with a piece of hardware; others offer consulting or other professional services, but no matter what, VARs always bring something else to the customer besides the original product.
Like most strategies, the VAR business model constantly changes and adapts to the times. COVID-19 shook up just about everything, VARs included. Organizations using this model can greatly benefit from understanding all that’s going on in the VAR sector. That’s why we’ve put together this list of the 10 most important sales and marketing trends for organizations using VARs.
CRM adoption with VARs will always be a challenge. Resellers don’t want to use unique software for every company they partner with, so how can your organization stay aware of their progress and workflows?
The answer is to not require CRM usage or portal logins at all. Lead assignment technology can send leads directly to VARs via text so they can immediately speak with potential customers. No software. No onboarding. No hassle.
Tools like Lead Assign empower sales teams to automatically collect updates from reps via SMS or email instead of portals and logins. This actually allows sales leaders to have better visibility into deals than companies that require VARs to use CRMs.
Organizations can also increase the visibility of their VARs by using the best partner relationship management tools (PRMs). Check out our complete PRM buyer’s guide here.
By utilizing marketing automation and lead management systems that incentivize VARs to provide feedback on leads and automatically update deal status, companies are able to understand the role VARs play in the sales process from start to finish.
Having access to this kind of data allows your organization to note the best (and worst) parts of the process. Once you’ve got that information, you can optimize the things that work and throw out those that don’t, resulting in greater returns and fewer wasted resources.
Companies can increase sales velocity and lead to revenue rates by automatically sending leads to the most effective and qualified VARs. Software solutions can help the organization incentivize their team by sending more leads to the VARs that respond quickest. The automation also moves the deals forward and gives VARs a chance to provide their feedback on leads.
Not every VAR is right for every job, and sending leads out in a round robin, or sending them straight to a shark tank in a partner portal, can result in a lesser qualified VAR taking the lead. By using AI to evaluate a lead’s needs and matching them with a VAR who specializes in the services they need, companies can increase lead to revenue and decrease the time and money spent on poorly matched leads.
At one point, VARs could boost their margins by keeping their price information close to the chest. That doesn’t work so much in the digital age. Today, buyers can easily compare prices by scanning options on google or browsing E-commerce sites like Amazon. Customers, even large organizations, have grown accustomed to this level of price transparency so VAR’s looking to stay competitive are forced to reveal their prices early on in the buyer’s journey.
While the VAR business model has grown in recent years, so has the use of direct sales. Many OEMs have cut out the middleman and have chosen to instead go straight to their customers. Even those who do incorporate some channel partner strategies into their overall sales plan may rely on VARs less than they did in the past, making them only a portion of their larger sales force.
Early software solutions included complex systems and codes that required in-depth training and consultations. VARs ate that up because they could sell the software and professional services in one package.
This started to shift as user and customer experiences became a higher priority and software became more user-friendly. Now, most of the people in any given office can likely make their way around any given piece of software. Even more complicated systems have digital training material or online help desks to meet customer needs. A former value-add has now become irrelevant, forcing VARs to rethink what they bring to the table.
The people running SMBs have one thing on their mind: growth. Yes, they want attractive marketing strategies, good customer experiences, and efficient sales processes, but the lines between each of those departments have begun to blur. It’s now all about growth: generating leads, selling to them, and keeping them engaged for up-selling and cross-selling opportunities.
VARs can no longer get away with offering point solutions as an add-on. SMB leaders are only interested in solution providers that help generate growth in some way. If your VARs can’t prove that they can do that, they won’t get their sale.
Data storage used to be a huge opportunity for VARs, but public cloud computing and hosting have made that much more complicated. The process of acquiring cloud storage has become much simpler and reasonably affordable for organizations, so those VARs have had to think of other ways to grab a customer’s attention and get their business.
Lead Assign’s real-time lead management solution is changing how companies work with their VARs to improve lead to revenue. Calculate how much more Revenue Opportunity you can generate from your marketing leads by implementing lead management.
Using AI-based lead scoring and routing, you can automatically distribute leads to the most qualified VAR for each deal. Leads get sent through texts or emails, enabling sellers to reach out within minutes. Our platform can easily integrate with your VAR’s CRM or partner portal so you can have total visibility on their deals without adding any software to anyone’s stack. Send a test lead and see how.
If you want to hear more about how Lead Assign can help your VARs sell more and close faster, we’d love to talk with you. See your potential success with the Power of Automation to get started.
Qualifying complex lead workflows saves time, ensures lead acceptance, and increases close rates. Without visibility to your channel management workflows, you’re flying blind.