Welcome to Lead Assign. This is a document for admins, walking them through the onboarding process. Ensuring routing and your agents are set up properly. Give them the tools they need to close leads and make sales!
Visit Our docs for more information!
The initial company setup and how to get started.
The difference between users, admin and all the important user preferences.
Ensure your leads get to the right agent every time.
Charge Recipients for the lead they accept.
Customize our interface to perfectly fit your needs.
With your company and Lead Assign set to your liking, its time to get the ball rolling for you sales team!
Find and manage all of your companies leads.
Useful information to help admins identify the most lucrative agents, tags, and lead sources.
To get started create an account at app.leadassign.com/signup, and fill out the required information.
You can create your company by entering you companies information at app.leadassign.com/company/create.
Company Name, State/province, and Country are the only required fields, but filling all the fields may save time later.
Now that We have our company its time to start adding users
wether editing a user or adding a new one the first step is to add a name, email, mobile number and select a role.
A users role determines their access permissions, with admin having the most permissions and agent having the least. for more information click here.
seen in the bottom right are used to determine a users availability and how they will be notified when sent a lead.
Catch All – will be sent leads that are unable to find a qualified user, or were refused by all qualified users.
SMS – the agent will be sent a text message notifications
Email – The agent will be sent email notifications
Available – when not checked the user will not be considered for leads
Vacation – when on the users leads will be sent a designated user
scrolling down you will find more user options.
Lang – select a users preferred language
Forward Accepted – An email address that will be sent leads accepted by the user
External Label – another way to identify an agent ie. Company ID
In the Add tag field you can add tags to the user. More on tags later
Note: click the green check to save, the grey arrow to revert changes and the red trash can to delete a user
Finally you can set locations by opening the locatrions map
For basic tag functions, add a tag name and assign the tag to the users you want to receive those leads.
You can assign tags to users by using the add tag field on the users form, by clicking the “+ ADD TAG TO MULTIPLE AGENTS” button, or click “Apply to all users”
Our intelligent lead parser will search incoming leads for your tag names and give preference to users that match those tags.
Click the green check to save, the grey arrow to revert changes or the red trash can to delete the tag
For more complex tag functions you can implement exclusive tags, required tags, and change tag weighting.
Exclusive Tags – Agents must match with at least one Exclusive Tag to be eligible for the lead.
Required Tags – Agents must match ALL required tags to be considered for the lead.
Increasing tag weighting will make matches for that tag more important
Note: Think of Exclusive Tags as “OR” functions and Required Tags as “AND” functions.
Range tags can be used to identify leads qualities that fall into a specific range, like price range or zip code range.
Range tags names should begin with “Range: “. to set a tag that should be triggered between $200,000 and $300,000 use the format “Range: $200000-$300000”.
Note the $ should be included to avoid mistaking phone numbers as $ values.
The Lead Assign platform offers the capability to adjust agents’ pecking order by adding a “PK” tag. This way, the administrator can configure leads to flow to agents by pecking order, before by keyword.
To set a PK tag use the format PK_#, replacing # with the desired Pecking value. And assign the tag to users of that pecking status.
Higher numbers will be offered leads before lower numbers.
Now that you have set up Stripe Connect we are ready to create billable tags!
Go to the “Billable Tags” tab in the left sidebar. click “+ ADD A BILLABLE TAG” select an existing tag from the dropdown and set the cost to accept a lead.
Click the check to save and the x to exit. On existing billable tags, click the pencil to edit and the trash to delete
There are many Settings found under the settings tab in the sidebar that can be used to customize Lead Assign and we are a perfect fit for you and your users.
This is a walkthrough of some of the most useful settings. that can be used to for common setups.
Visit our Docs for more information on settings and more
Scroll down on the settings/ general tab and you will find the routing section.
Use agent names as tags – When set to yes our leads parser will search incoming leads for agent names. Useful for when agents are mentioned by name in queries sent to your company.
Disable multiple agent queuing – When set to yes the first agent to be offered the lead will be given the lead automatically. Overriding the queue, lead acceptance, and any billable tags.
Lead Geolocator – change the Geolocator weight to change the importance of an agents location
Visit the Advanced tab within the Settings tab and you will find the Email section.
Forward Accepted – Email addresses listed in this field will be sent a duplicate of the lead on accept.
Admin Contacts – a list of admin email addresses that will be contacted when agent add notes to a lead. Defaults to all admins in the company.
Reply to Address – The email address that will receive the emails when someone replies to a new lead. Defaults to the first admin in the company.
The Lead Transformer and Lead Hints both take advantage of regular expressions or regex.
Lead Transformer – Will parse incoming leads using specified regex and replace with your given value.
Lead Hints – Will parse incoming leads and display given value in lead offer email.
If you are not familiar with regex contact support for assistance.
Now that our company is set to our likings its time to start sending leads to our sales team!
There are three ways to add leads. The first and most common is the email endpoint. Yours can be found by visiting the Integrations Tab on the left sidebar, under Email Endpoints.
This email address can be added to forms so leads are posted automatically when a form is submitted. You can also send emails to this address to add leads manually.
The Second method is using the “Add New Lead” form. Go to the Leads tab, click the red plus in the bottom corner, and add lead details manually.
Any extra lead fields you want to include can be included in the details section.
To manually add many leads at the same time you can import a CSV at the bottom of the “Add New Lead” form.
Our more tech savvy users may want to use our API.
Using our API, users can Post a lead, get lead status, export leads, or use our webhook to populate a CRM.
Visit our API Reference for more information. Contact support for help
The leads tab is where you can view and manage all of your existing leads. You can:
Click a Lead to get more details.
Delete or reassign a lead by clicking the three dots on the right side of the lead.
Search for a lead, export leads, and view spam leads in the top right corner.
Add a lead by clicking the red plus in the bottom right corner.
Or create and view filters by clicking the filter name or the grey plus to the right of the “ALL LEADS” tab.
Clicking on a lead will open a new sidebar.
From here you can find all the important information seperated into 4 different tabs.
Routing – From here you can see which agents were offered the lead and who accepted it.
Lead Info – View the lead details, contact information, and tags tied to the lead.
Conversion – See the current status of the lead. This status is set by the lead owner.
Notes – View any comments ore notes made by the lead owner, or add some new notes of your own.
The last thing on the agenda is one of our most useful tools. The dashboard is the best place to track agents to see who is having the most success.
You can also track the stats of different trades. Allowing your marketing team to view the performance of different forms or marketing strategies.
For more specific statistics you can change the timeline, view tag stats, or add a search query.
To see more details about a specific agent you can click their name or performance bar.
Click on an agents name to see more information about their performance.