Intent discovery through natural language processing and machine learning.
Qualification of enquiries against custom intent parameters.
Realtime human resource handoff using the tried and tested Lead Assign platform.
Bot to Qualify - Human to Close
Turn Prospects Into Leads and Improve Your Teams Close Rate
The Lead Assign Chatbot has the ability to enrich the lead with information based on natural conversation and overall site activity. The Chatbot that resides on your site that starts the conversation with the user and processes their questions and comments to identify Intent – it’s a single IQ+ bot instance no matter where it resides on your site.
As soon as the use intent is identified, Lead Assign roster matching takes over and identifies the best sales human to chat with the now qualified user.
Why a Human Connection is Critical
Yes chatbots provide an amazing ray of possibilities for organizations for mundane tasks, the process of facilitating a perfectly seamless hand-off to the right individual is critical to the sales process. Our unique process is your secret closing weapon. You can confidently know every engaged user is handled in the most effective way, and most importantly the most qualified way based on the users intent and sentiment.
of consumers say long wait times are their biggest frustration – it is even higher for businesses.
of consumers say they find scripted responses most frustrating, and 38% of businesses agree
of customers report not being able to access a human agent as a top source of frustration.
Handle Virtually Any Sales Scenario.
It’s estimated that over 90% of interactions in finance will be automated using Chatbots by 2022. It is however a stretch to believe that consumers will feel comfortable purchasing large financial products like mortgages, investments, and LOC’s without talking to a professional.
Mortgage FacilitationBanks want users to get “pre-approved” for a mortgage through an on-line form. The reason, getting to a mortgage expert is difficult. With Lead Assign IQ+ as user intent for mortgage is identified and the platform begins to source the best agent to talk about options with a customer, the lead enrichment process gathers the key information to ensure the expert is ready to advance the customer. Simple enrichment capture while the user is matched with the agent like whether they are an existing home owner, first timer, and FICO averages enhance the all important first encounter.
Real EstateIn today’s real estate offices your best agents need to be a finance expert, a wealth expert, a contractor, a designer, and a community expert. It’s critical then that qualifying leads is automated to save time. Using Lead Assign IQ+, we ensure only leads with identified intent become SQL’s (Sales Qualified Leads) and matched with best agent in real time – while the lead is ready to engage.
Why IQ+ by Lead Assign is a Game Changer
Get Your Enterprise Started With Lead Assign IQ+
Start to finish project services
We help you manage the project scope from start to finish by identifying risks and costs associated with implementing the chatbot during each phase, and ensuring you have the proper level of internal and Lead Assign support services to de-risk your implementation.
Complex qualification processes
Our team has deep experience mapping complex qualification processes in organizations from real estate, to manufacturing, to finance, too retail. Each business is different but key learning and patterns can be leveraged from years of successful Lead Assign implementations to ensure your projects success.
Maximize your ROI
ROI is a key focus for every client. We ensure the fastest time to market and lowest total ownership cost to make sure you obtain an ROI that can be measured in months not years.
Our Enterprise Approach
Every enterprise is different