Intent discovery through natural language processing and machine learning.
We use Natural Language Processing (NLP) to determine user intent. Traditional chat models rely on a linear funnel model of standard Q&A to qualify leads – this model is out of date and a detriment to businesses.
Industry leading companies will employ AI and natural language processing strategies to best identify and determine the users intent. Simply put, this means the process of determining the best agent match for the consumer can’t be determined in a chat type functionality through a simple Q&A and a next up agent model.
The Lead Assign Chatbot has the ability to enrich the lead with information based on natural conversation and overall site activity. The Chatbot that resides on your site that starts the conversation with the user and processes their questions and comments to identify Intent – it’s a single IQ+ bot instance no matter where it resides on your site.
As soon as the use intent is identified, Lead Assign roster matching takes over and identifies the best sales human to chat with the now qualified user.
Yes chatbots provide an amazing ray of possibilities for organizations for mundane tasks, the process of facilitating a perfectly seamless hand-off to the right individual is critical to the sales process. Our unique process is your secret closing weapon. You can confidently know every engaged user is handled in the most effective way, and most importantly the most qualified way based on the users intent and sentiment.
of consumers say long wait times are their biggest frustration – it is even higher for businesses.
of consumers say they find scripted responses most frustrating, and 38% of businesses agree
of customers report not being able to access a human agent as a top source of frustration.
It’s estimated that over 90% of interactions in finance will be automated using Chatbots by 2022. It is however a stretch to believe that consumers will feel comfortable purchasing large financial products like mortgages, investments, and LOC’s without talking to a professional.
Imagine a platform than can take chat, voice, and in-app actions from a user, and respond to them automatically by identifying the intent of the user, qualifying the opportunity, and connecting the person with the right resource from your organization seamlessly, in realtime, and at the right time! That’s the power of Lead Assign IQ+.
We help you manage the project scope from start to finish by identifying risks and costs associated with implementing the chatbot during each phase, and ensuring you have the proper level of internal and Lead Assign support services to de-risk your implementation.
Our team has deep experience mapping complex qualification processes in organizations from real estate, to manufacturing, to finance, too retail. Each business is different but key learning and patterns can be leveraged from years of successful Lead Assign implementations to ensure your projects success.
ROI is a key focus for every client. We ensure the fastest time to market and lowest total ownership cost to make sure you obtain an ROI that can be measured in months not years.
Every enterprise is different