We recently added some updates that improve the way we are able to parse incoming HMTL leads. This means Lead Assign is able to distinguish between lead content versus code that is used to display leads. This strengthens our ability to pull out certain details, like price, location, etc. from HTML formatted emails, and reduced the amount of extraneous text associated with lead details allowing your agents to get right to the point.
In response to customer feedback we are excited to announce the release of “Operating Hours”. Operating Hours allows you to set custom time periods for normal operation. Leads received outside of your operating hours will be held back and will resume automatically the next time you are open.