Operating Hours

James Palmer
James Palmer
Head of Product
Share on facebook
Share on twitter
Share on linkedin
Share on reddit

Operating Hours

In response to customer feedback we are excited to announce the release of “Operating Hours”. Operating Hours allows you to set custom time periods for normal operation. Leads received outside of your operating hours will be held back and will resume automatically the next time you are open.
Operating Hours

We engineered Lead Assign to ensure your leads are delivered to the right salesperson at the right time. For most of our customers that means as soon as a customer signals intent. However we realize that some of our customers prefer to hold back leads at certain times of the day….

Enter Operating Hours.

Operating Hours allows you to set custom time periods for normal operation. Leads received outside of your operating hours will be held back and will resume automatically the next time you are open. Leads are still visible in the leads dashboard but will not be distributed to your salespeople until the next available open time. You can override this status on a lead by lead basis if required.

You can setup custom one-off rules. Let’s say you are closed for Thanksgiving… Easy, just choose the date, and set your business to closed, or a custom time range.

If you would like to take advantage of these new features, navigate to the “Operating Hours” settings screen, set your timezone and enable Operating Hours.

Operating Hours is available to customers on the Ultimate Plan.

If you have questions, feel free to contact us.

Sweet dreams!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

All
James Palmer

New UI for agents designed to drastically improve productivity.

The newly redesigned interface puts the lead you are working front and centre, but allows quick and easy access to all leads assigned to you.

As always, no login is required. If it’s been a while since you last viewed a lead, we simply email you a magic link to get you back in the drivers seat.

Read More »
Product Updates
Beverly Houston

How Lead Assign can support sales tracking.

Lead Assign streamlines your sales process. Our lead management platform automates, routes, and follow-ups every sales opportunity to the best team member in your sales force – and in real-time. How do I know if I need a lead

Read More »
Product Updates
Beverly Houston

Continuing to give you the advantage – Introducing Shark Tank functionality

Lead Assign has a new functionality called Shark Tank, whereby sales agents will still have an opportunity to accept a lead after being “timed-out” before

Read More »