With Lead Assign, we can enable the quick response that is critical to engaging online customers with a better service experience.
We engineered Lead Assign to ensure your leads are delivered to the right salesperson at the right time. For most of our customers that means as soon as a customer signals intent. However we realize that some of our customers prefer to hold back leads at certain times of the day….
Enter Operating Hours.
Operating Hours allows you to set custom time periods for normal operation. Leads received outside of your operating hours will be held back and will resume automatically the next time you are open. Leads are still visible in the leads dashboard but will not be distributed to your salespeople until the next available open time. You can override this status on a lead by lead basis if required.
You can setup custom one-off rules. Let’s say you are closed for Thanksgiving… Easy, just choose the date, and set your business to closed, or a custom time range.
If you would like to take advantage of these new features, navigate to the “Operating Hours” settings screen, set your timezone and enable Operating Hours.
If you have questions, feel free to contact us.
We have released a new version of the lead geolocation map dashboard to provide a more optimized view that dramatically increases rendering performance while providing even greater insight to how your partners and campaigns are performing.
The newly redesigned interface puts the lead you are working front and centre, but allows quick and easy access to all leads assigned to you. As always, no login is required. If it’s been a while since you last viewed a lead, we simply email you a magic link to get you back in the drivers seat.